IT Executive Technical Support Engineer

IT Executive Technical Support Engineer
Mississauga, ON

The Executive Technical Support Engineer will be the central point of contact for all IT related incidents for C-level executives. This role will provide support at the Canada hub locations with high urgency, best in class, end-to-end, concierge/white glove technical on-site, and remote support to C-level executives. You will ensure that the Executives have modern, reliable, always-on, and always working IT solutions at work, and away from work.

Position Description
The Executive Technical Support Engineer will be the central point of contact for all IT related incidents for C-level executives. This role will provide support at the Canada campus with high urgency, best in class, end-to-end, concierge/white glove technical on-site, and remote support to C-level executives. You will ensure that the Executives have modern, reliable, always-on, and always working IT solutions at work, and away from work.

Key Responsibilities

• • Responsible for the Executive level IT Support team and ensuring executive systems are operating at peak efficiency.
  • Ability to provide rapid response to all Executive support requests.
  • Diagnose, test, and resolve software, hardware, and network incidents for workstations and AV equipment, including operating systems (Windows and Mac) and across a range of software applications.
  • Maintain and set up conference rooms to ensure IT and Audio/Video equipment operates properly.
  • Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions and to support problem-solving.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware.
  • To create, maintain and publish relevant support documentation if required.
  • Establish trust and maintain a high level of confidentiality for all activities.
  • Work extended hours and perform other duties as required.
  • Support executives at work and home office
  • Travel may be required.

Minimum Requirements
Degree or equivalent and typically requires 4+ years of relevant experience.

• • 3-5+ years of experience in executive level support in an enterprise corporate setting in an onsite and remote capacity.
  • Bilingual (English and French) with strong and effective written and oral communication skills with all levels of management is an asset.
  • Working knowledge of Windows, OS X, iOS, and Android operating systems is required
  • Troubleshooting Apple hardware, Mac OS X, IOS iPhones, and iPads is required.
  • Working knowledge with Android mobile devices is required.
  • Experience with Microsoft technologies including Active Directory, Teams, Intune, Outlook, Office 365, SCCM is required.
  • Experience with WebEx, Zoom, Teams rooms systems, and other video conferencing technologies is required.
  • Experience Active Directory, TCP/IP networks, VoIP and common PC and Mac applications/operating systems.

Additional Knowledge and Skills

• • Can-do attitude, with the ability to find creative solutions where necessary & follow through on issues until a successful resolution is achieved ability to work in deadline-driven environment.
  • Highly motivated team player with the skills and ability to manage changing priorities.
  • Excellent verbal/written/phone communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Customer-oriented and cool-tempered.

Education
Bachelor’s degree in IT-related discipline such as Computer Engineering
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