Richmond Hills, Ontario
Telecommunication Developer (Google Cloud Platform/ Dialog Flow)
Remote Possible?: Yes
Experience Level: 5 – 8
Build virtual agent solutions on Google’s core conversational AI platforms such as Dialogflow.
Work with customer technical leads, client executives, and partners to scope, manage, and deliver successful implementations of Contact Center AI solutions becoming a trusted advisor to decision makers throughout the engagement.
Work with internal specialists, product, and engineering teams to package best practices and lessons learned into thought leadership methodologies and published assets.
Interact with sales, partners, and customer technical stakeholders to manage project scopes, priorities, deliverables, risks/issues, and timelines for successful client outcomes. Advocate for customer needs in order to overcome adoption blockers and drive new feature development based on your field experience.
Propose solution architectures and manage the deployment of cloud based virtual agent solutions according to complex customer requirements and implementation best practices.
Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience project managing and delivering technical solutions.
Experience in chat/voice bot development, machine learning, natural language processing, contact center technologies, or linguistics.
Experience in technical client service (i.e. consulting experience).
Experience managing the design and production implementation of chat and/or voice bots in an enterprise environment.
Experience with natural language processing and related concepts.
Effective leadership and influencing skills in the application of AI or Machine Learning.
Demonstrated excellent communication, written, presentation, and problem-solving skills