, Alberta
Genesys Cloud Specialist
Title: Genesys Cloud Specialist
Location: Remote
Duration: 6 months
Experience Level: 5 – 8 years
Job Description:
Key Accountabilities
• Support Business Analysts and Technical Leads with requirements gathering and solution design
• Solution design for area in your subject matter expertise
• Genesys Engage/Engage Cloud Contact Center solution configuration and implementation
• Project-based development to enable business processes or integrations between contact center solutions and client systems.
• Develop, coordinate and execute test and implementation plans
• Work on projects independently as well as being part of a large team to deliver contact center solutions for our customers and partners
Required Knowledge, Skills & Abilities
• Extensive knowledge of Genesys Engage platform
• Telephony integration experience – SIP, SBC, gateways, end points
• Strong understanding of common integration protocols (Web Services, API, TCP/IP)
• Working knowledge of cloud computing platforms (Azure, Google, AWS)
• Working knowledge of database platforms and SQL (MSSQL, Oracle, PostgreSQL)
• Working knowledge of various operating systems (Windows, Unix, AIX)
• Working knowledge of Web Server configuration (IIS, Tomcat)
Desired Skills
• Experience with Genesys Engage Cloud & Genesys Cloud
• Creation of Routing and IVR flows using Genesys Designer
• Understanding of Docker and Container architectures
• Working knowledge of Kubernetes
• Working and integration knowledge of CRM solutions such as SFDC, MSCRM & ServiceNow
• Development experience (Java, .Net, Apex or equivalent)
Our Advisor for this position
Sucheta Nagendra
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