, Alberta

Genesys Cloud Specialist

Title: Genesys Cloud Specialist

Location: Remote 
Duration: 6 months
Experience Level: 5 – 8 years

Job Description: 

Key Accountabilities 

• Support Business Analysts and Technical Leads with requirements gathering and solution design 
• Solution design for area in your subject matter expertise 
• Genesys Engage/Engage Cloud Contact Center solution configuration and implementation 
• Project-based development to enable business processes or integrations between contact center solutions and client systems. 
• Develop, coordinate and execute test and implementation plans 
• Work on projects independently as well as being part of a large team to deliver contact center solutions for our customers and partners 

Required Knowledge, Skills & Abilities 

• Extensive knowledge of Genesys Engage platform 
• Telephony integration experience – SIP, SBC, gateways, end points 
• Strong understanding of common integration protocols (Web Services, API, TCP/IP) 
• Working knowledge of cloud computing platforms (Azure, Google, AWS) 
• Working knowledge of database platforms and SQL (MSSQL, Oracle, PostgreSQL) 
• Working knowledge of various operating systems (Windows, Unix, AIX) 
• Working knowledge of Web Server configuration (IIS, Tomcat) 

Desired Skills

• Experience with Genesys Engage Cloud & Genesys Cloud
• Creation of Routing and IVR flows using Genesys Designer
• Understanding of Docker and Container architectures
• Working knowledge of Kubernetes
• Working and integration knowledge of CRM solutions such as SFDC, MSCRM & ServiceNow
• Development experience (Java, .Net, Apex or equivalent)

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