Oakville, Ontario

Field Service Rep – Water Technologies

Field Service Representative
Client: Water Technologies
Location: Oakville (90% travel)
Duration: Permanent

Role Summary/Purpose               
The Field Service Representative (FSR) performs B.O.O. (Build, Own, and Operate) field operation and maintenance of Filtration, Softening, De-Oxygenation, Reverse Osmosis, UV, Electro deionization, Demineralization and other customized water purification equipment and applications.

Essential Responsibilities             
-Utilize the proper procedures and equipment  when handling chemicals.  Examples of chemicals handled: HCl, NaOH, H2SO4, N2H4, Al2 (SO4) 3, O3, etc
-Consultant with customer management and technical counterparts including communications with other FSRs, Field managers, Environmental —Health and Safety, sales, engineering, logistics, outside contractors and plant operators regarding equipment and operations regularly.
-Perform water analysis and collect samples for preparation, labeling and shipment to designated laboratory for analysis
-Perform daily testing that may include NTU, Hardness, Chlorine, pH, CO2, O2, SDI, TOC, Na, Conductivity, Silica, in addition to various other site-specific testing requirements
-Conduct preventative maintenance and calibrate equipment per established process 
-Monitor equipment performance and operation.
-Transfer data to Microsoft spreadsheets, make trending graphs, calculate equipment run length and throughput, interpret data and make necessary adjustments, notify appropriate personnel when changes are made, upload information into a common libraries, etc
-Maintain monthly reports (charts / graphs), monthly Safety audits, daily and/or weekly reports,  
-Writing work procedures, Job Safety Analysis, maintenance/repair schedules.
-Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.  Must have the ability to track usage, anticipate peek needs and balance inventory levels including inventory reconciliation and reordering. 
-Ensure compliance of volume and quality per the customer?s contract specifications.

Other Duties may include:
-Work with PLC controls, understands water process treatment design, and repairs pumps, instruments and control panels
-Ability to read and understand Process Flow Diagram (PFDs) and Piping and Instrumentation Drawing (P&IDs)
-Participate in on-site project management (start-up and commissioning), troubleshooting, Clean In Place, PVC repair, cut / glue up to, but not limited to 6" PVC, valve change outs, backwashing, air scrubbing, sluicing, chemical drum / tote change outs, filter bag and cartridge filter replacements, RO membrane replacements, basic electrical troubleshooting, etc

Qualifications/Requirements       
-High School Diploma / GED / Home School Certification OR international equivalent to High School Diploma with a minimum
2 years of work experience in the water industry or in a related field 
-Or 4 years training (college, military, vocational/technical school).

Eligibility Requirements
-Proficiency in the Microsoft Office Suite (Power Point, Word, Excel) and ability to learn company and site specific computer applications.
-Ability and willingness to travel up to 30%
-Ability and willingness frequent lifting and other manual work
-Ability and willingness to be on-call, responding to customer/plant needs on off hours
-To the extent that you are applying for a position that requires you to operate a WTS owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record.
-Ability to gain access and maintain access to a  facility per customer requirements.

Desired Characteristics                 
-At least 2 years Field Service experience in Water or related field.
-College or Technical / Trade School Degree in Engineering / Technical field and / or equivalent work experience in the industry
-Has familiarity with water treatment processes and applications
-Has strong communication (written and oral)
-Has strong interpersonal skills
-Is customer focused; customer service and results oriented
-Has strong analytical skills and Business Acumen
-Is a team player
-Takes initiative