Operational Support Project Manager

Operational Support Project Manager (Junior)

JOB OVERVIEW:

We are looking for a contract Operational Support Project Manager to join our software development team.

As the team’s Project Manager, you play a critical role in facilitating meetings, resolving conflicts, improving the process, removing blockers, and making sure that the team is moving towards their objectives. You will also be a key intermediary between the support team and the operational support developers, relaying key information and organizing and structuring their projects.

RESPONSIBILITIES:

• Responsible for facilitating and organizing daily stand-up meetings and planning meetings.
• Resolve conflicts and removes impediments, directing conversations by focusing on scrum values of openness, honesty, and respect.
• Help the team or individual to clarify goals and actions to achieve them.
• Help to keep the product backlogs in good shape and make them ready for development and maintenance.
• Defines the metrics to be used to track process improvement and department health – overall velocity and quality
• Help build a productive environment where team members ‘own’ the product and enjoy working on it.
• Create a safe environment for discussions.
• Provide insight into team and individual performance and potential issues
• Work closely with the Operational Support Team, acting as an interface between them as the Operational Support Developers.

REQUIREMENTS:

• 1-2 years of project management experience
• Strong knowledge of Agile theory, rules and practices
• Experience in estimation and planning
• Strong communication and interpersonal skills
• Strong facilitation skills of Agile Ceremonies
• Ability to identify, manage, track and drive action items
• Risk management and obstacle remediation
• Experience using Agile tools such as JIRA and the Atlassian suite