Kirkland, Quebec

Operational Support Project Manager

Operational Support Project Manager (Junior)

West Island, Montreal (remote to start)


We are looking for a contract Operational Support Project Manager to join our software development team.


As the team’s Project Manager, you play a critical role in facilitating meetings, resolving conflicts, improving the process, removing blockers, and making sure that the team is moving towards their objectives. You will also be a key intermediary between the support team and the operational support developers, relaying key information and organizing and structuring their projects.



  • Responsible for facilitating and organizing daily stand-up meetings and planning meetings.
  • Resolve conflicts and removes impediments, directing conversations by focusing on scrum values of openness, honesty, and respect.
  • Help the team or individual to clarify goals and actions to achieve them.
  • Help to keep the product backlogs in good shape and make them ready for development and maintenance.
  • Defines the metrics to be used to track process improvement and department health – overall velocity and quality
  • Help build a productive environment where team members ‘own’ the product and enjoy working on it.
  • Create a safe environment for discussions.
  • Provide insight into team and individual performance and potential issues
  • Work closely with the Operational Support Team, acting as an interface between them as the Operational Support Developers.


  • 1-2 years of project management experience
  • Strong knowledge of Agile theory, rules and practices
  • Experience in estimation and planning
  • Strong communication and interpersonal skills
  • Strong facilitation skills of Agile Ceremonies
  • Ability to identify, manage, track and drive action items
  • Risk management and obstacle remediation
  • Experience using Agile tools such as JIRA and the Atlassian suite


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