Montreal, Quebec



Exciting opportunity for a Devops Analyst to join its growing practice around, Agile, Devops, Continuous Integration/Development, and Infrastructure as Code. This is a multi-discipline systems engineering position within our Production Support team supporting the continued growth and successes within our various business lines. The main focus will be on supporting agile teams ability to deliver reliable and secure technology and proactively preventing production issues and responding promptly in resolving production problems. The role will also be responsible for analyzing the issues in depth by utilizing appropriate tools or log files and providing hands-on troubleshooting of the application or infrastructure issues first. In addition, the individual is also responsible for ensuring that application deployment, control and monitoring adheres to established standards and practices.

Key Accountabilities:

  • Working closely with the Agile teams to develop Automation pipelines
  • Provide Level 2 production support for all applications and infrastructures
  • Responsible for supporting mission critical applications.
  • Troubleshoot and provide support for all environments as required
  • Provide DevOps requirements to the Agile Teams for new products
  • Follow application support processes in compliance with IT and Information Security Standards
  • Be part of a Centre of Excellence in the practice of DevOps and to help spread a culture of innovation
  • Identify opportunities to make systems more resilient and efficient using automation
  • Debug systems and identify issues quickly and effectively by analyzing metrics
  • Interact with external technical support groups, vendors, and internal business to manage problems through to resolution
  • Proactively identify problem areas for the team both technically and procedurally and recommend improvements
  • Identify system resource bottlenecks and work with other teams to test and tune systems for optimal performance
  • Collaborate regularly with colleagues both inside and outside the team

Must Haves:

  • Must have experience with Linux and Windows
  • Must have experience with scripting Bash, Python, Perl, PowerShell
  • An inherent desire to automate everything
  • Proven excellence in written and verbal communication skills
  • Degree or diploma in Computer Science, Software Engineering and/or equivalent work experience
  • Excellent technical documentation skills
  • Demonstrated ability to be an active contributor in a collaborative environment and be willing to take on problem ownership within the team
  • The ability to work under pressure and with tight deadlines
  • Bilingual, French and English, spoken and written
  • Minimum of 5 years of SysAdmin/Devops experience on high availability production system

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